Agent: Walk-In-Centre REF NO: HR 5/1/2/3/21

SALARY: R218 064 per annum

REQUIREMENTS: Grade 12. No Experience.



Knowledge: Compensation Fund mandate. Contact Centre vision and objectives. Contact Centre performance requirements. Compensation Fund products. Compensation Fund Value Chain. Relevant Fund policies, procedures and processes. Customer care (Batho Pele Principles). Fund values.

Legislative Requirements: COIDA act, Regulations and Policies. Public Service Act. Occupational Health and Safety Act (OHS). PFMA and National Treasury Regulations. General knowledge of the Public Service Regulation.



Skills: Technical Proficiency in Customer Care. Business writing skills. Information technology skills. IT operating systems. Data capturing. Data and records management. Telephone skills and Customer Care etiquette

DUTIES: Attend to public enquiries. Make effective use of integrated information system. Perform continuous process improvement.

ENQUIRIES: Ms EN MokgalapaTel: (082) 783 9414



Note: Coloureds, Indians, Whites and Persons with disabilities are encouraged to apply

APPLICATIONS: Chief Director: Corporate Services: P O Box 955, Pretoria, 0001 or hand deliver at 167 Thabo Sehume & Madiba Street, Delta Heights Building

FOR ATTENTION: Sub-directorate: Human Resources Planning Practices and Administration, Compensation Fund.

CLOSING DATE: 06 April 2023 at 16:00



NOTE/ Instruction: Applications quoting the relevant reference number must be submitted on the new form Z83, obtainable from any Public Service Department or on the internet at Received applications using the incorrect application for employment (old Z83) will not be considered. Each application for employment form must be fully completed, initialled and signed by the applicant (Part F must be answered and declaration must be completely signed). Failure to fully complete, initial and sign this form may lead to disqualification of the application during the selection process.

Only shortlisted candidates will be required to submit certified copies of qualifications and other related documents on or before the day of the interview following the communication from Human Resources and such qualification(s) and other related document(s) will be in line with the requirements of the advert.

CENTER: Compensation Fund, Pretoria

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