ESKOM: Service Agent Contact Centre X12 Closing Date: 13 January 2023

Skills and Competencies

• Integrity
• Honesty
• Trustworthiness
• Professionalism
• Team Player
• Motivating, coaching and Mentoring

 

• Organisational Knowledge (Eskom)
• Ability to deal with stress
• Report Compilation
• Effective Time Management
• Interpersonal skills
• Telephone skills
• Communication Skills
• Customer Service and product skills
• Computer skills

 

Key Responsibilities

• Handling outbound interactions
• Handling back office activities (Non-Technical Dispatch and Follow- ups)
• Handling Multi-media activities and Outbound (Proactive Customer Interaction) Campaigns

 

• Strive for excellence in Customer Interaction and service improvement
• Supports Marketing, Sales and Customer Service Processes
• Perform Vending, Prepaid and Easy Pay activities

​“If you have not been contacted within 28 days after the closing date of this advertisement, please accept that your application was unsuccessful.”

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