MOMENTUM METROPOLITAN CUSTOMER SERVICE AGENTS X4 NEEDED

Momentum Health Solutions, delivers sustainable, integrated health solutions that meet the needs of customers in different segments and maximize lifetime client value. We build and maintain a culture of innovation, and create value through unique insights into how to achieve specific outcomes by using a defined set of Health capabilities.

 

 

Job Purpose

Providing various services to clients through various servicing channels, responding to their needs, concerns and complaints within agreed Service Level Agreements and legislative and compliance requirements.

 

Requirements

Matric or equivalent

1 – 2 years experience in a similar environment

Excellent telephony and verbal communication skills

Excellent typing skills and proficiency in MS Office

 

Duties & Responsibilities

First call resolution for resolving member and service provider queries.

Flexibility to be able to handle telephonic and/or written inquiries.

Ensuring the Scheme and in particular, Momentum Metropolitan Holdings Health is not unnecessarily exposed to financial risk as a result of incorrect information being provided to members and service providers.

Ensuring quality service, production, first call resolution and appropriate follow-up to ensure resolution of queries which deliver effective individual contribution towards service level agreement compliance.

Client retention and goodwill by effectively resolving queries from members, employer groups, service providers and the Scheme.

Understanding and effectively using the call center telephony system and workflow management system.

 

 

Competencies

Ability to learn and apply new skills

Team Orientation and attention to detail

Flair for decision-making and problem solving

Customer service orientated

Initiating action (taking prompt action to accomplish objectives)

Good listening skills

Good telephone ettiquette

Calm under pressure

Ability to work in a structured environment

Customer Service Agents X4

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