SHOPRITE CONTACT CENTER AGENT WITH NO EXPERIENCE NEEDED

If you are currently a student looking for an opportunity to gain experience within an exciting environment; are passionate to learn about making customers happy whilst earning money, this might be just the position for you.

We are looking for part-time Customer Service Agents to work evening shift,16h00-20h00, Monday – Sunday, including Public Holidays, to provide exceptional support to our customers, helping them with their queries and concerns.

 

 

RESPONSIBILITIES

Delivering high quality customer service and continually contributing towards a culture of customer service excellence – being passionate about the customer experience!

Managing incoming calls and communicating clearly with our customers, providing support pertaining to questions, resolution of any emerging problems and product/service information with accuracy.

Being proactive to urgent/emergency situations in accordance with product/service guidelines.

Providing timely escalation of requests and updating our customers on progress..

Remaining knowledgeable of performance requirements, brands, products, campaigns, and process documentation – being passionate about your own development!

Proactively seeking ways to continuously improve the customer experience.

Taking initiative and assist teammates in need, where possible (example: with knowledge transfer or language barrier with customer)

 

 

EXPERIENCE AND QUALIFICATION

Grade 12 / Matric

Studying toward a Degree or Diploma in Communications – added advantage

6 months experience in a retail / contact centre environment – (essential).

KNOWLEDGE AND SKILLS

Proficiency in Microsoft Office 365

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